Research Paper 204, May 2005, viii, 68 pp. The authors of this paper administered and analyzed a household survey to provide St. Christopher House (SCH) with a better understanding of the issues facing the residents they serve. This research was designed to address three main questions: How do the residents perceive the changes occurring within the neighbourhood? How are these changes affecting their way of life in terms of housing, commercial activity, new residents, and safety? And what can be done to respond to these perceived changes? This research allowed residents to voice their concerns and views about neighbourhood changes. These concerns and views will be translated into policy and planning recommendations for the city, as well as for SCH, the main social service provider in Toronto’s West End.